Rapid Response Call Notes

Notes from the Rapid Response will be posted here after each call. Check back for updates.

These calls are a place to troubleshoot IMC issues with HCA and MCOs as they arise. More information here.
Dates & call-in information can be found under “Meetings” on the IMC main page.

BHT Question Tracker – updated 2/20

HCA Rapid Response Question Tracker – updated 2/22, for questions received Jan. 2-Feb. 15

MCO Contact List – updated 02/12/19

Call notes
Jan. 2 call notes
Jan. 4 call notes
Jan. 5 call notes
Jan. 7 call notes
Jan. 9 call notes
Jan. 11 call notes
No call Sat. Jan 12 – email [email protected] with questions over the weekend
Jan. 14 call notes
Jan. 16 call notes
Jan. 18 call notes
No call Monday, Jan. 21 due to the holiday. If you have questions or need help over the long weekend, email [email protected] or the IMC inbox [email protected].
Jan. 23 call notes
Jan. 25 call notes
Jan. 28 call notes
Jan. 30 call notes
Feb. 6 call notes
Feb. 13 call notes
Feb. 20 call notes

Other resources from calls

• HCA IMC Inbox: [email protected]

• HCA Continuity of Care Provider Sheet

• MCO Care Coordination Contacts

• MCO Authorization forms

• Behavioral Health Provider Services Reference Guide

• DRAFT HCA Guidance on UA/Drug Screening

• Non-Emergency Medical Transportation (NEMT)
  – NEMT 101
  – NEMT Broker Map
  – Contacts – NEMT Contracted Transportation Brokers
  – More information about NEMT here
  – Providers can contact [email protected] or [email protected] with questions

• Greater Columbia Behavioral Health Number
  Office: 509-737-2475
  Toll free: 1-888-545-3022

• Updating enrollment in ProviderOne

• Contracted providers for Hospitals, Bed and E&T

  • Coordinated Care