Provider Updates

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Please note, BHT is posting updates to this page as they are provided to us. If you have an update to share, please email sarah@betterhealthtogether.org

HCA List of Treatment Providers Reduction and Closures of Facilities

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American Behavioral Health Systems

Beds available for those who qualify for intensive inpatient SUD treatment including MAT services and co-occurring disorders. Transportation support available. For more information: www.americanbehavioralhealth.net

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Children’s Home Society

As promised, we want to keep you apprised of service updates and modifications during this time. As of March 23, various service modifications and temporary center closures to the public have been implemented across the state, with most employees working remotely. All regional directors and their teams are contacting families individually to discuss the implementation of planned appointments virtually, where appropriate. We are implementing telehealth, virtual home visits and virtual group meetings across the state where possible.

Spokane: Closed to the public at office locations (Galland-Ashlock Family Resource Center, West Plains office and Northeast Community Center), open for appointments only. The Children’s Waiting Room will be closed as of 3/25. Transferring in-home visiting services to virtual home visits.

For questions, contact us via email: coronavirusinfo@chs-wa.org

https://www.childrenshomesociety.org/spokane

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Compassionate Addiction Treatment

We are still open, serving our unhoused population.  The services provided are MAT (Medication for Addiction Treatment), SUD Assessments and navigation into care, Intensive Outpatient treatment for substance use disorders, FCS Housing and Employment case management, and our Recovery Community is still open with capacity limitations to allow for social distancing.  For people struggling with addiction or in recovery and in need of support, we are available.  We are screening all clients for health concerns as they come in and navigate people into healthcare as needed.

Phone: 509.919.3362

More information at https://www.catspokane.org/

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Excelsior Wellness Center

Excelsior is providing virtual walk-in availability for individuals and families needing basic support and emergent assistance with services and resources due to the COVID19 pandemic. The Care Team and clinical providers are prepared to assist our Spokane neighbors as they access healthcare services as well as needed household items.

For direct virtual support from child and family specialist, call 509-559-3100

Excelsior Care’s Project: The Excelsior Care Team operates as a Mobile Pantry distributing food, cleaning supplies and toiletries to service participants or community members in need. Resources will be delivered to a participant’s home and will be dropped at the front door, or the closest available location to the front door. Click the link to learn more and submit a request: https://www.excelsiorwellness.org/care-team/

Family Activities and Schedule [PDF]

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Frontier Behavioral Health
(FBH) is operational and continues to provide services to the community.

FBH mental health professionals are conducting intake assessments, clinical appointments and medication management appointments by phone. For information or to schedule an appointment, please call 509.838.4651.

The following FBH services and programs remain unchanged:

Crisis Response Services: We continue to provide crisis response services to the region without interruption. Our 24/7 Regional Crisis Line (1.877.266.1818) is answered by mental health clinicians from FBH who provide telephone triage and crisis intervention services and make direct referrals to mobile crisis outreach teams. Additionally, our Designated Crisis Responders (DCRs) continue to conduct Involuntary Treatment ACT (ITA) evaluations as required by law.

Inpatient Services: Our Evaluation and Treatment facilities and our Stabilization unit remain open and continue to provide assessment, observation and crisis treatment services to individuals 18 and older. As a safety precaution, visiting hours have been suspended. During this time, we encourage patients to communicate with friends and family via phone.

Eastern Washington 2-1-1: Our telephone resource line provides free information about community resources and human services both locally and statewide. To speak with referral specialists M-F, 8 a.m. to 6 p.m., call 2-1-1 or 866.904.9060; text EW211 to 898-211 or search online at wa211.org.

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Ideal Option

During this time of the COVID-19 pandemic we are offering for the first time virtual home appointments for patients to access the support they need.  Currently we have a 24/7 referral process that make it quick & easy to set up appointments for patients.  You can either call the referral line at (509) 581-2908, or access our virtual visit link at https://www.idealoption.com/virtual. 

For general information about Ideal Option please visit our website at https://www.idealoption.com/

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Inland Northwest Behavioral Health

Inland Northwest Behavioral Health (INBH) psychiatric hospital is open throughout the COVID-19 crisis for people in the region who are in behavioral health crisis. Inpatient units as well as outpatient services stand open and ready to serve the community. Any person that needs behavioral health care can walk-in to our hospital or call. All walk-in patients are screened for COVID-19 symptoms following CDC guidelines.

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Lutheran Community Services Northwest

LCS Northwest is providing all services via telehealth to protect your health during this time.

  • Behavioral Health, Intensive Services & Foster Care - 509.747.8224

  • Crime Victim Advocacy & Education 24/7 - 509.624.7273

For more information about services, see our website and summary pdf.

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The NATIVE Project

For Behavioral Health, we do have immediate openings for our youth mental health & youth SUD.  We are able to use DocuSign to get all of the paperwork done with the patient/family prior to the assessment.

Please call ahead at:

If you have any questions, please contact our Clinic Director, Dylan Dressler at (509) 483-7535 for more information, assistance on Zoom & Patient Portal enrollment & access.

More information at http://nativeproject.org/about-us/health-care-news?news=1

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NEW Alliance Counseling Services

Beginning on March 26, 2020 the NEWACS outpatient office locations will be closed to the public.

Our behavioral health professionals will conduct clinical appointments, medication management appointments, intake assessments and many other services by phone in compliance with state and federal recommendations for social distancing.  Groups will be cancelled until further notice. Inpatient services at the Alliance Evaluation & Treatment Facility will remain open, though the facility is closed to all visitors.

To schedule an appointment, call our nearest office location:

  • Chewelah: (509) 935-4808 or toll free at (866) 708-4597

  • Colville: (509) 684-4597 or toll free at (866) 708-4597

  • Davenport: (509) 725-3001 or toll free at (888) 725-3001

  • Republic: (509) 775-3341 or toll free at (866) 807-7131

 More information at https://newacs.stevenscountywa.gov/

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Partners with Families & Children

We are still serving behavioral health clients remotely and “urgent" cases onsite at our CAC. Please contact 509-473-4810 for more information or to schedule an appointment. Partners is considered an "essential business", however our building is closed to the public during this time.

During this COVID-19 pandemic, we have all been asked to follow Washington State’s Stay Home, Stay Healthy order, which has led to the closures of schools, dental offices, courtrooms and has even changed the way the Department of Children, Youth & Families – Child Welfare (DCYF) interacts with families. These closures and social distancing efforts have limited mandatory reporters’ access to children and youth, making it harder to detect abuse or neglect and leaving many children at risk. Please be the eyes and ears and report any suspected child abuse or neglect 24/7 by calling 866-363-4276.

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Passages

Passages is here and ready to help during these challenging times, by providing mental health support and services through Telehealth.

We are following the infection prevention guidelines established by the Centers for Disease Control for the coranavirus (COVID-19). Effective March 17, 2020 for everyone’s safety, we will be conducting all intakes and individual/group sessions through either phone calls or video chats.  We will continue to post relevant and reliable information about COVID19 and local resources.

For more information, tips and resources, please click HERE or call us at: 509-892-9241

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Pioneer Human Services

We have capacity for providing additional outpatient services and are offering SUD assessments, counseling, and groups through telehealth. Our team has also pulled together a list of resources for recovery support groups (i.e. AA, NA) that are being offered through zoom or other remote options. We know there is still a great need for treatment during this time, so please pass on this information to those for whom it would be relevant.

Organizations can reach out to John Hindman (john.hindman@p-h-s.com), Director at the Emerson Clinic, with questions.

For remotely offered SUD and Mental Health assessments, individual counseling and group treatment, call Pioneer Emerson Clinic: 509-325-7232

For recovery support groups offered remotely, follow this link: https://pioneerhumanservices.org/emerson-clinic-covid-19-self-help-meeting-schedule

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Planned Parenthood of Greater Washington & North Idaho

Planned Parenthood is open and running. 70% appts are being done virtually, but for those appointment types that require being in-person we are still seeing patients in clinic. Our behavioral health appointments are being done virtually and new patients can be seen within the week. Primary care visits are being done virtually and in-person depending on what is needed. Our family planning appointments are being screened virtually and then made in-person if necessary. 

More information, contacts, and phone & online scheduling available here.

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Riverside Recovery Center

Riverside Recovery Center is conducting Telehealth Drug and Alcohol Assessments. We are also providing MAT Services via Telehealth.  Our contact phone number to schedule an assessment or a MAT induction is 509-328-5234

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